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Effective Date: 10 August 2026
Welcome to Name Namology. We value our customers and are committed to providing professional, personalized, and timely consultation services.
This Refund & Cancellation Policy explains the circumstances under which an order may be cancelled and when a full or partial refund may be issued for consultation services purchased through Name Namology.
By placing an order and making payment through our website, you acknowledge that you have read and understood this policy.
Name Namology currently offers the following consultation plans:
Service: New Baby Names, Suggesting Baby Names for newly born babies, based on the relevant birth details and naming principles.
Find auspicious and phonetically harmonised names for newborns, aligned with the relevant birth details and naming principles as per relted scriptures.
Maximum Delivery Time: 3 days from receipt of all required information.
Refund:
Service: Personal Namwe Analysis
An in-depth consultation integrating the core principles of Astrology, Numerology, Phonology, and Namology to provide insights into personal circumstances and potential life roadblocks.
Maximum Delivery Time: 5 days from receipt of all required information.
Refund:
Service: Retail Shops & Small Businesses
Tailored naming and alignment for local stores, retail outlets, and small business entities in any form sole proprietorship, partnership, L.L.P or Pvt. Ltd. company details.
Maximum Delivery Time: 7 days from receipt of all required information and 50% of the amount in the account.
Refund:
Service: Corporate Entities
Corporate-level Namology and branding alignment for firms, LLPs, private limited companies, public limited companies, partnerships, and other eligible business entities.
Maximum Delivery Time: 10 days from receipt of all required information and payment.
Refund:
Service: Products & Major Brands
Premium branding evaluation, vibration analysis, and phonetic optimisation for product names, trademarks, product lines, and major consumer brands.
Maximum Delivery Time: 10 days from receipt of all required information and payment.
Refund:
The delivery period for a consultation begins after:
| Consultation | Maximum Delivery Time |
|---|---|
| Basic Consultation | 3 days |
| Special Consultation | 5 days |
| Super Special Consultation | 7 days |
| Golden Consultation | 10 days |
| Platinum Consultation | 10 days |
If the customer does not provide the required information, documents, birth details, business details, or other information as may be necessary to perform the consultation, the delivery period may be suspended until the required information is received.
Customers who wish to cancel an order before execution of the consultation should contact Name Namology customer care as soon as possible.
Cancellation requests should preferably be submitted within one hour of successful payment.
Cancellation after the one-hour period is not automatically eligible for a refund because consultation preparation or research may already have commenced.
Any cancellation request received before execution will be reviewed by Name Namology, and approval will be subject to the status of the consultation and the circumstances of the request.
Name Namology aims to complete every consultation within the maximum delivery period specified for the selected plan.
If Name Namology fails to deliver the consultation within the applicable maximum delivery period, the customer may contact customer care and request a refund.
Where the refund is approved under this provision, the applicable amount will be communicated to the customer before the refund is processed.
Delays caused by the customer's failure to provide complete or accurate information will not be considered a failure by Name Namology to meet the delivery timeline.
Name Namology provides a 50% consultation-fee refund where the customer is genuinely dissatisfied with the names provided under the applicable consultation service, subject to the following conditions:
The satisfaction-based refund is a partial refund of 50% of the consultation fee and is not an automatic full refund.
Once a consultation has been executed or the consultation work has substantially commenced, a customer cannot request a full refund merely because they have changed their mind or no longer require the service.
However, where the customer qualifies for the 50% satisfaction-based refund described above, that provision may apply.
Customers are responsible for ensuring that all information submitted during the consultation request is correct and complete.
This may include, where applicable:
A refund will generally not be provided where an unsatisfactory result is caused by incorrect, incomplete, misleading, or outdated information supplied by the customer.
Corrections to submitted information should be requested within one hour of service execution by contacting customer care.
Name Namology provides consultation and naming-related guidance based on principles including Namology, Numerology, Phonology, Aerophonology, Astrology, and related naming methodologies, depending on the consultation selected.
These services are provided for informational, cultural, spiritual, naming, branding, and consultation purposes.
The consultation does not constitute a guarantee of future events, financial success, business success, health outcomes, personal outcomes, or any other specific result.
Dissatisfaction arising solely because a predicted or expected outcome does not occur will not by itself constitute grounds for a refund.
Name Namology's consultation services should not be considered a substitute for qualified medical, psychological, legal, financial, business, or other professional advice.
Customers should consult an appropriately qualified professional whenever such advice is required.
No refund will be granted solely because a customer expects the consultation to provide a guaranteed professional, medical, financial, or other regulated outcome.
Technical problems such as slow website response, browser issues, session timeouts, internet connectivity problems, delayed email delivery, or similar technical difficulties do not automatically qualify for a refund.
If a payment appears to have failed but the customer's bank account has been debited, the customer should not immediately make another payment.
The customer should first verify the transaction status and contact Name Namology customer support with the relevant payment details.
If the payment was not debited, the customer may make another payment where appropriate.
If a customer accidentally makes more than one successful payment for the same consultation order, the duplicate payment will be reviewed.
Where duplicate payment is confirmed, the duplicate amount will be refunded while the valid payment for the intended consultation is retained.
Name Namology reserves the right to cancel an order where, for example:
Where Name Namology cancels an order for reasons attributable to Name Namology and payment has already been successfully received, an appropriate refund will be processed.
Approved refunds will normally be initiated through the payment system used for the original transaction.
Where payment is processed through Razorpay, refunds are processed through the applicable Razorpay refund mechanism. Refunds are routed to the original payment method used for the transaction.
Name Namology will not normally refund a payment to a different payment method or third-party account.
The time required for the refunded amount to appear in the customer's bank account, card, or other payment instrument may depend on the customer's bank, card issuer, UPI provider, or payment network.
Refund processing times may vary depending on the payment method and financial institution.
Where a refund is approved, the amount refundable will be determined according to the applicable refund provision and the amount actually paid for the consultation.
Any applicable taxes, payment-processing charges, or other non-recoverable charges may be treated in accordance with applicable law, payment-gateway arrangements, and the specific circumstances of the transaction.
To request a cancellation or refund, the customer should contact Name Namology customer support and provide:
Name Namology may request additional information to verify the transaction and assess eligibility.
Customers should contact Name Namology directly regarding refund requests relating to services purchased through the Website.
Each refund request will be reviewed against this Refund & Cancellation Policy and the details of the relevant order.
Where a refund is approved, Name Namology will initiate the applicable refund.
Where a refund is rejected, the customer may be informed of the reason for rejection.
Name Namology's primary services covered by this policy are consultation services.
If physical products are offered for purchase through the website in the future, separate product-specific terms relating to delivery, return, replacement, damage, and refund may apply.
Product images, descriptions, availability, delivery timelines, and return conditions will be displayed or communicated where applicable.
The consultation refund provisions in this policy do not automatically apply to physical products.
Name Namology reserves the right to update or modify this Refund & Cancellation Policy from time to time.
Any revised policy will be published on this website with the updated effective date.
The policy applicable at the time of purchase will generally govern the relevant transaction, subject to applicable law.
For cancellation, refund, or consultation-related assistance, please contact Name Namology through the official contact details:
For refund requests, customers should retain their payment confirmation, order ID, Razorpay payment ID, and other transaction details until the matter has been resolved.
By purchasing a consultation from Name Namology, you acknowledge that you have reviewed the consultation description, applicable delivery timeline, pricing, cancellation conditions, and refund provisions before completing payment.
This policy is intended to provide clear and transparent information about cancellation and refund procedures and should be read together with the Website's Terms & Conditions, Privacy Policy, and other applicable policies.
Name Namology is a naming and consultation platform offering personalised name guidance based on principles of Namology, Numerology, Astrology and Phonology. The platform helps users discover meaningful, auspicious and phonetically harmonious names for babies, individuals, businesses, corporate entities, products and brands.
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Main Office:
RAA 37, Sagar Jyoti Apartment, Raghunathpur, Teghoria, VIP Main Road, Kolkata, West Bengal, 700059, India
Branch Office:
Thudichumstrasse 18 - 22, Rodelheim, Frankfurt, 60489, Germany
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